Solum Madrid
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Privacy policy

Last updated: September 24, 2026

1. DATA CONTROLLER

This Privacy Policy is intended to inform users of the website solumreunionesmadrid.com (hereinafter, the “Website”) about the processing of their personal data.

The data controller responsible for the personal data collected through the Website is:

VILLAVERDE MADRID TOURISM, S.L.
CIF: B44995314
Registered office: Calle San Jenaro, 5, Madrid, 28021
Email: contact@solumreunionesmadrid.com

** Phone:** 641 284 422

Hereinafter, VILLAVERDE MADRID TOURISM, S.L. may be referred to as “SOLUM”, “SOLUM Madrid Reuniones”, “the Company” or “the Controller”.

SOLUM processes users' personal data in accordance with Regulation (EU) 2016/679, General Data Protection Regulation (“GDPR”), Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”), Law 34/2002 on Information Society Services and Electronic Commerce (“LSSI-CE”), and other applicable regulations.

2. WHAT PERSONAL DATA DO WE PROCESS?

Depending on the relationship the User has with SOLUM and the services used, we may process the following categories of data:

Identification Data

  • First and last name.
  • Identification document, when necessary.
  • Company or organization to which the User belongs.
  • Position or professional role, when provided.

Contact Data

  • Email address.
  • Telephone number.
  • Postal address.
  • Other contact details voluntarily provided by the User.

Data Related to Requests and Bookings

  • Information relating to the request submitted.
  • Booking date and time.
  • Number of attendees.
  • Characteristics and requirements of the booking.
  • Additional services requested.
  • Communications exchanged with SOLUM relating to the request or booking.

Financial and Billing Data

When necessary for the contract:

  • Billing information.
  • Information related to payments.
  • Information necessary to manage charges, refunds, and billing.

Complete bank card details or other payment instrument details may be processed directly by the relevant payment service providers when the payment process is carried out through their platforms.

Technical and Browsing Data

When the User browses the Website, certain technical data may be processed, such as IP address, online identifiers, device information, browser, operating system, browsing data, and other information obtained through cookies or similar technologies.

The processing of this data shall be carried out in accordance with SOLUM's Cookie Policy.

3. HOW DO WE OBTAIN THE DATA?

Personal data may be obtained:

  • Directly from the User when they contact SOLUM.
  • When they request information about a room or service.
  • When they request a quotation.
  • When they make or manage a booking.
  • When they contract any of the services offered.
  • When they communicate with SOLUM by email, telephone, or other available channels.
  • When they browse the Website, through certain technologies and cookies, in accordance with the Cookie Policy.
  • When the data is provided by a company or organization in the context of a professional or contractual relationship.

The User guarantees that the data provided is truthful, accurate, complete, and up to date.

When the User provides personal data relating to third parties, they must have sufficient legal grounds to communicate such data and, when necessary, must have previously informed them about the processing of their data.

4. PURPOSES OF THE PROCESSING

SOLUM may process personal data for the following purposes:

4.1. Handling Information Requests

We will process the data necessary to respond to inquiries, requests for information, availability requests, and quotation requests made by the User.

4.2. Managing Bookings

When the User requests a booking, we will use their data to manage availability, confirm the booking, coordinate the provision of the service, and communicate with the User in relation to it.

4.3. Managing the Contracting of Services

When a contractual relationship exists, we will process the data necessary to perform the contract, provide the contracted services, and fulfill the obligations arising from the contract.

4.4. Managing Payments and Billing

We may process the data necessary to manage payments, refunds, invoices, accounting, and other obligations arising from the contractual relationship.

4.5. Managing Cancellations and Modifications

Data may be used to manage requests for cancellation, modification, rescheduling, refunds, or any other incident related to a booking.

4.6. Customer Service

We may use the data to handle inquiries, complaints, incidents, and requests related to the services provided.

4.7. Compliance with Legal Obligations

We may process data when necessary to comply with legal obligations applicable to SOLUM, including tax, accounting, commercial, and administrative obligations.

4.8. Security and Fraud Prevention

We may process certain data to prevent fraudulent or unlawful use, protect our facilities, systems, and services, and ensure the safety of users, employees, and third parties.

4.9. Protection of Rights and Interests

We may process data when necessary to exercise or defend legal rights and actions, as well as to manage potential claims or disputes.

4.10. Commercial Communications

When legally permitted and the applicable requirements have been met, we may send information about SOLUM's services, news, promotions, or activities.

When necessary, such communications will only be sent after obtaining the corresponding consent.

The User may object to receiving commercial communications at any time.

4.11. Analysis and Improvement of the Website

When the User has provided the required consent, we may use certain analytics technologies to obtain statistical information about the use of the Website and improve its operation and the services offered.

The use of cookies and similar technologies is specifically regulated in our Cookie Policy.

5. LEGAL BASIS FOR PROCESSING

Each processing activity carried out by SOLUM shall be based on a valid legal basis in accordance with Article 6 of the GDPR. These include consent, performance of a contract, compliance with legal obligations, and, where applicable, legitimate interest.

In general:

Purpose

  • Respond to information requests
  • Manage bookings
  • Provide the contracted services
  • Manage payments and invoicing
  • Manage cancellations and refunds

Legal basis

  • Pre-contractual measures / legitimate interest, as applicable
  • Performance of the contract or pre-contractual measures
  • Performance of the contract
  • Performance of the contract and compliance with legal obligations
  • Performance of the contrac

The specific legal basis may vary depending on the nature of the relationship with the User and the processing activity carried out.

When processing is based on consent, the User may withdraw it at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to its withdrawal.

Withdrawal of consent shall not prevent SOLUM from continuing to process data where such processing is supported by another valid legal basis.

6. OBLIGATION TO PROVIDE DATA

The data requested by SOLUM shall generally be necessary to manage the corresponding request, booking, or contract.

The User may refuse to provide certain data, but this may prevent SOLUM from providing the requested service, managing a booking, issuing an invoice, or adequately responding to a request.

Mandatory fields shall be identified as such in the relevant forms.

7. DATA RETENTION PERIOD

SOLUM shall retain personal data for as long as necessary to fulfill the purpose for which it was collected.

Where a contractual relationship exists, the data shall be retained for the duration of that relationship and subsequently for the periods necessary to comply with applicable legal obligations and to establish or defend against potential liabilities.

Data used to handle information requests shall be retained for the time necessary to manage the request and, where applicable, for the periods necessary to address potential liabilities.

Data used for commercial communications shall be retained until the User requests its deletion or withdraws consent where consent is the applicable legal basis.

Data associated with cookies shall be retained for the periods indicated in the corresponding Cookie Policy.

Once the applicable retention periods have expired, the data shall be deleted or, where appropriate, properly anonymized.

8. DATA RECIPIENTS

SOLUM may disclose personal data to third parties when necessary to provide services, comply with legal obligations, or properly manage the relationship with the User.

Potential recipients include:

  • Financial institutions and payment service providers.
  • Technology and hosting providers.
  • IT service providers.
  • Website management and maintenance service providers.
  • Communication and customer service tool providers.
  • Professional advisors, where necessary.
  • Public Authorities, Courts and Tribunals, and other public bodies where there is a legal obligation.

When a provider processes personal data on behalf of SOLUM, such processing shall be carried out under the corresponding data processing agreement or legal instrument, where legally required.

SOLUM does not sell its users' personal data.

9. INTERNATIONAL TRANSFERS

Certain technology providers used by SOLUM may be located outside the European Economic Area or use infrastructure located in third countries.

When an international transfer of personal data takes place, SOLUM shall implement the safeguards and mechanisms provided for by applicable legislation, including, where applicable, adequacy decisions, standard contractual clauses, or other safeguards recognized by the GDPR.

The existence of specific providers and any international transfers that may take place will depend on the tools and services actually used by SOLUM at any given time.

10. DATA PROCESSORS

SOLUM may engage external providers to process certain personal data on behalf of the company.

These providers may provide services related to:

  • Website hosting and maintenance.
  • Technology services.
  • Booking management.
  • Email services.
  • Administrative and accounting management.
  • Payment services.
  • Customer service.
  • Web analytics.
  • IT security.
  • Marketing and communications.

SOLUM shall select its providers according to reasonable security and regulatory compliance criteria and shall enter into the corresponding data processing agreements when legally required.

11. USERS' RIGHTS

The User may exercise, where applicable, the following rights:

  • Right of access: to know whether SOLUM is processing their data and obtain information about such processing.
  • Right to rectification: to request the correction of inaccurate or incomplete data.
  • Right to erasure: to request the deletion of their data when the legal requirements are met.
  • Right to restriction of processing: to request that the processing of their data be restricted in certain circumstances.
  • Right to object: to object to certain processing activities based on legitimate interests or, in certain circumstances, to processing for marketing purposes.
  • Right to data portability: to receive certain personal data in a structured and commonly used format and, where legally applicable, request its transmission to another controller.
  • Right to withdraw consent: when processing is based on consent.

The existence and scope of each right will depend on the specific circumstances of the processing.

12. HOW CAN I EXERCISE MY RIGHTS?

The User may exercise their rights by sending a request to:

VILLAVERDE MADRID TOURISM, S.L.
CIF: B44995314
Email: contact@solumreunionesmadrid.com
Address: Calle San Jenaro, 5, Madrid, 28021

The request must indicate, where necessary, the right the User wishes to exercise and contain sufficient information to identify the applicant.

SOLUM may request additional documentation when necessary to verify the applicant's identity and prevent unauthorized access to personal data.

The exercise of rights shall generally be free of charge.

SOLUM shall respond to requests within the deadlines established by applicable legislation.

13. RIGHT TO LODGE A COMPLAINT WITH THE AEPD

The User has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) when they consider that the processing of their personal data infringes applicable legislation.

The AEPD is the supervisory authority responsible for data protection in Spain.

Before lodging a complaint, the User may contact SOLUM in an attempt to resolve any issue relating to the processing of their data.

14. DATA SECURITY

SOLUM shall implement appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, unauthorized access, or any other form of unlawful processing.

Security measures shall be determined taking into account the nature of the data, the risks associated with the processing, available technology, and the specific circumstances of each processing activity.

However, no security system can guarantee absolute protection against all existing risks.

15. CONFIDENTIALITY

Persons involved in the processing of personal data shall be subject to a duty of confidentiality and shall use the information only for the corresponding legitimate purposes.

This obligation shall remain in force even after the relationship with SOLUM has ended where required by applicable legislation.

16. CHILDREN'S DATA

The services offered by SOLUM are primarily aimed at adults and individual customers, companies, and professionals.

SOLUM does not intend to knowingly collect personal data from minors where there is no valid legal basis for doing so.

If a minor provides personal data through the Website without the legally required authorization or involvement, their legal representatives may request its deletion by contacting SOLUM.

17. SOCIAL MEDIA

SOLUM may maintain profiles on different social media platforms.

The processing of data carried out by the social media platforms themselves shall be governed by their respective privacy policies and terms of use.

SOLUM shall process data that users directly provide through such channels only for the corresponding purposes, such as handling inquiries, comments, or communications.

18. COOKIES AND SIMILAR TECHNOLOGIES

The Website uses cookies and similar technologies.

Some may be necessary for the operation of the Website, while others may require the User's prior consent.

Detailed information about the cookies used, their purposes, providers, duration, and configuration options is available in SOLUM's Cookie Policy.

When a cookie involves the processing of personal data and requires consent, such consent shall be requested in accordance with applicable legislation. The AEPD states that, when consent is required, it must be informed and the options to accept and reject must be presented with equal visibility.

19. LINKS TO THIRD-PARTY WEBSITES

The Website may contain links to third-party websites, platforms, or services.

SOLUM is not responsible for the privacy policies, terms, or data processing practices of such third parties.

Users are advised to consult the applicable privacy policies before providing personal information to such websites.

20. AMENDMENTS TO THE PRIVACY POLICY

SOLUM may amend this Privacy Policy when necessary to adapt it to legislative, judicial, technological, operational, or changes in the services offered.

The current version shall be the one published on the Website at any given time.

When the amendments are significant, SOLUM may take reasonable measures to inform Users where necessary.

21. CONTACT

For any questions relating to the processing of personal data or this Privacy Policy, the User may contact:

VILLAVERDE MADRID TOURISM, S.L.
CIF: B44995314
Registered office: Calle San Jenaro, 5, Madrid, 28021
Email: contact@solumreunionesmadrid.com
Phone: 641 284 422

Website: https://solumreunionesmadrid.com

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